The Asylum

HTC Sync and HTC Hero problems in Windows 7

28 July 2009, 09:07

Seems that HTC Sync drivers refuse to install correctly in Windows 7 (64 and 32 bit).
Seems to work fine in Vista though.
I've managed to get a fix working though, which will get HTC Sync to recognise the HTC Hero in Windows 7 :
First thing, get the new HTC Sync from here:
http://www.htc.com/hero/m/en/index.html
(Thanks to sparky6911 from http://androidforums.com for the link)

I've uploaded (hope HTC don't mind) the 64 bit drivers so you can manually place them in C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64
Grab them here: http://the-asylum.com/files/HTC_Driver_64.zip

Updated for 32 bit drivers:
If you want to keep all the HTC stuff in one place, then stick these here: C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x86 (I've left path structure in place for HTC Drivers in the zip).
Grab them here: http://the-asylum.com/files/HTC_Driver_32.zip
I haven't been able to test these personally to please let me know if they work.

If you don't have the ADB driver installed anyway, or just change the incorrectly installed one, find that device in Windows (Devices and Printers -> Android Phone, double click -> Hardware) and do an Update driver pointed at that location. It should then come back as "My HTC".

HTC Sync should now recognise your Hero in Windows 7.

Hope that helps.

By Simon Britton Tagged: HTC, Hero, Sync, Windows, Recognise, fix Last updated: 5 August 2009, 06:55

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Comments

#1 Trev 406 days ago.

How did you extract the drivers from the .exe? I have managed to get this working on Win 7 64, using you link (thank very much), but now have the sime problem on 32 bit version on my laptop. Did you do a vista install and manualy copy the folder?

#2 Simon Britton 406 days ago.

Hi Trev.
Yeah that's exactly what I ended up doing as all attempts to extract the files were failing me :/
Afraid I'm not able to provide the 32-bit versions. However if you manage to find a machine to install it to and would like to send me the files across to include in the above post, please do so.

#3 Mat'Ra 402 days ago.

Hi Trev,

Many thanks for the blood sweat and tears for finding the newer version of the htc sync, tryign to find it on their website is nigh on impossible!!

However i'm with simon on this one, i'm using win 7 32bit and no joy :( Its only recognising the phone as an extra flash drive/browsable source and not actually seeing it for the phone.

If anyone is able to help with the 32bit drivers for win 7, i'd be very appreciative!

#4 Simon Britton 401 days ago.

Hi Mat'Ra.
I think you have myself and Trev confused there :)
Anyway I've updated the first post to include what I think is the 32bit drivers. Please let me know if they work.

#5 Daniel Kruschinski 401 days ago.

Hi, i just bought the HTC Hero and what can I say... nothing works. I downloaded the HTC sync as you wrote above, I downloaded the Drivers. The I installed the HTC sync. But if I try to install the ADB drivers i get an Error. it says that the process could not be finished because the software is used by another process.

please help

#6 Mat'Ra 401 days ago.

Sorry about that ^^;

Right i have the drivers for it, but it still refuses to see the phone >(

When i try the update method as suggested, it keeps telling me that the current drivers are the most relevant (or somethign along those lines) Even when i tell it to look specifically at the folder where the drivers are!

I have tried uninstalling said drivers and then tried to install the newer ones but it keeps going back to the old ones and i get nada.

It has the Android phone (Disk drive), I:/ (prortable media device) and USB Mass storage device.

At this point i have NOT mounted the SD card in the phone to access it from the pc.

Any suggestions?

#7 Daniel Kruschinski 401 days ago.

my porblem is solved...
a restart was the answer.

#8 Simon Britton 401 days ago.

@Daniel - glad your problem is solved.
@Mat'Ra - try using USBDView from here: http://www.nirsoft.net/utils/usb_devices_view.html
To remove ALL HTC devices and drivers. Install the HTC Sync software (you'll probably get an error about the driver, just ignore that for now). Then try following my advice in the original post about going to Devices and Printers...

#9 Simon Britton 401 days ago.

Oh by the way - mount the SD card for phone use, not PC use.

#10 Russell Bishop 401 days ago.

I've been having the same problems, and have only just had to do a hard reset due to my phone lack of sync-ability with Google.Anyway, hard reset sorted that, now I'm stuck with this! I'm on 32 bit, and will try those 32 bit drivers later (currently not using my PC) and let you know the results. Just so that everyone knows, HTC have NO clue about solving this problem, as they are true retards. Thanks for sourcing a solution Simon! You've a new RSS reader!

#11 Simon Britton 401 days ago.

No problem.
Yes HTC have been completely useless with this. I even posted the solution to them.
Initially they said it was Googles issue and they don't have new drivers. I then pointed out that it's nothing related to the drivers but rather HTC's installer.
All they said was there is no current fix. Great help there HTC.

#12 Mat'Ra 401 days ago.

>.>

Wow i feel like such an amature.

I restarted the phone and lo and behold...SHE LIIIIIIVESS!!!!

Many thanks for the head scratching and internet hunting :3

#13 Pechkin 400 days ago.

Hi Simon, thanks for your work. Thanks to the drivers and sync app posted I have everything working. Just to satisfy my own curiosity where did you find the drivers on the HTC site? I am usually pretty good at scouring the pages to find stuff like that, but holly smokes is it ever impossible on the HTC site?

#14 Simon Britton 400 days ago.

I actually didn't find them on their site but did two installations (64 and 32 bit in Vista and XP respectively). Then zipped the files up and offered them for you guys here :)

#15 Jazzy334 399 days ago.

Thx very much !

#16 JohNan 394 days ago.

Hi,
When I try to update the drivers, first I get to choose 3 different devices in the Hardware tab, and none of them could be updtaed. I have Win7 x64 and the update says the new drivers are not compatiable with my Windows verison. Any suggestion?

#17 JohNan 394 days ago.

Sorry for double post.

I got it to work after editing the inf file because som text had cluttered together. had to do some new lines. I also removed the memory card and restarted the phone.
Dont know wich of them made it work.

#18 Magnus 394 days ago.

Hi,
I've tried all the tricks above but can't get the driver to install (64-bit Win7 Ultimate RTM).

I have three hardware-entries related to the Hero:

- E:/ (Portable devices)
- HTC Android Phone USB Device (Disk drives)
- USB Mass Storage Device (USB Controllers)

The blog does not mention which one of these that needs a driver update, but I'm guessing it's the middle one (HTC Android Phone...)?

When I try to point to the new driver I only get a message saying that "the folder you specified doesn't contain a compatible software driver for your device." (Yes, I did download the x64 driver archive).

The contents of androidusb.INF in the 64-bit driver did look a bit scrambled when opened with notepad, all the line breaks were gone. I cleaned it up using wordpad, but still get the same error message.

Any ideas?

#19 Magnus 394 days ago.

Scratch that! Found the "HTC Sync" enabler in the notification bar on the Hero, after I selected that it tried (and failed) to install the ADB device. After pointing to the right directory (with the cleaned .INF, not sure if that mattered?) it installed fine.

Thanks a lot!

#20 Martin 391 days ago.

HTC Sync works after restarting the phone (Windows 7 32-bit).

#21 Nigel 389 days ago.

I can't get the drivers to install because of a signing issue. I tried the following via xda-developers forum, but still no luck.

1) Type "bcdedit /set testsigning on" at an admin command prompt
2) Reboot
3) Check to see if the desktop says "Test Mode" on the corners.

Running Vista Ultimate SP2 on Intel Q6600.

Any ideas please? Thanks in advance.

#22 Toby 389 days ago.

Nigel can't you just click on accept and install anyway (or something along those lines?). You may need to look elsewhere for that issue though.

#23 Mark Smits 389 days ago.

Tell your phone to sync with your pc. That way it goes into a mode that your pc can actually see the phone.

When you can't install the ADB drivers go to the device manager and then update the drivers manually by setting the folder to C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_xxx (depending if you are on 32 or 64 bit)

#24 Charles 388 days ago.

I succeeded ( windows 7 x64 ) the snag was I\'d missed a step earlier in the standard instructions!

On the Hero device browse to Settings --> Applications --> Development and tick the option to enable USB Debugging. Now connect the Hero to your PC via the supplied USB cable

Once I did that it worked.

#25 Jeff Reed 386 days ago.

Just wanted to say that thanks to you I've got my Hero working perfectly in Windows 7.

#26 James Towle 385 days ago.

I've followed all the instruction above and to a certain extent I can get my Hero (well G2 Touch) to sync but I get the following message on my phone:

"Unable to find HTC Sync on your PC. Please make sure that HTC Sync is installed and opened on your computer. You can install HTC Sync from your SD Card........"

But in the background it has synced. Is there something that needs changing on my phone?

Hope someone can help as I've searched everywhere for an answer!!

#27 Simon Britton 385 days ago.

Apologies for my dumb question, but you have installed HTC Sync and do have it running when attempting to sync?
You must also ensure the drivers are installed correctly.
Are you running Windows 7?
You can also try to ensure your USB connection is set to Dev Mode from the phone. I don't really think that makes much difference though in all honesty.

#28 JD 373 days ago.

Comments 24 and 23 finally worked for me. Set the USB Debug mode, then opened up the PC sync page on the phone. Then plugged the USB cable in and finally the sync manager detected it and worked.

#29 Stig Pedersen 372 days ago.

Awsome, works like a charm on my W7 32 bit now :)

Thanx alot m8

#30 CrazyJeze 367 days ago.

Thank u so much!

#31 NIKITA 362 days ago.

HELP MEEE!!
I downloaded the sync from ur given link and den i get an error. I also downloaded the zip file and tried extracting it this is what i get......
! C:\Users\nikita\Documents\Downloads\HTC_Driver_64.zip: Cannot create HTC Driver\Driver Files\Vista_x64\androidusb.cat
! The system cannot find the path specified.

..plz help me ..i jus got the phone and not being able to work on it is making me sad

#32 neil 339 days ago.

@Nikita(#31)
I had the same issue. Extract the files to your desktop, then copy them to the Vista_x64 folder.

#33 Olga Beatty 338 days ago.

Has any of you manged to get this phone working with Exchange OWA with SSL enabled? I am constantly getting "Could not connect to the Exchange Server" This worked perfectly fine with Windows Mobile and is supposed to work fine with this as well:-(

#34 jerry 333 days ago.

My HTC Hero for Sprint has version 2.5 of HTCSync. It doesn't install either, and I'm about to follow your instructions. However, I am wondering if you want to see about updating your drivers with the newest ones. (Send me an email if you do.)

#35 jerry 333 days ago.

I followed your instructions, using the drivers you have posted, and the darn thing installed, just like that.

So thank you!

#36 Rolfieo 331 days ago.

23 and 24 solved my problem.
I\'ve installed the 2.0.4 installed the drivers but i think the drivers where already loaded I only needed to enable debug mode on the USB in my Hero.
You are my Hero

#37 david 331 days ago.

Very helpful. Saw the instructions elsewhere without the needed driver download. Google will need to sort this out or it will impact the adoption of their devices.

#38 wainy 325 days ago.

many thanks, got it working after a phone restart

#39 Steven 325 days ago.

Dude, your a legend.
I spent days trying to get my HTC to talk to my PC.
Tried so many different things and nothing worked.
Even HTC support was unable to help me.

I got the drivers from the link you supplied and hey presto, WORKING !!!

Thanks heaps :)

#40 Gus 320 days ago.

WOW!!! I have windows 7 64 bit, and I followed the instructions above and it worked.. yujuuuuuu.... I did work... Thank you for your help man. I was going crazy. I downloaded the zip file you provided and copied those files to my computer and Presto, like Steven said, it finally worked. Thanks again for your help, and time applied to write about this fix... You're awesome.

#41 Frogger 316 days ago.

Hi guys

by reading the comments I finally made it work for the 32 bit version. I did not need to modify the inf file at all. I just pasted the drivers in the directory. I could not alter any drivers by going to devices and printers. I was getting an error \"there are no valid drivers in this folder...\"

The problem is I think that the instructions need to be improved a little bit. Especially please mention that you need to go back to the phone and press the sync button in the notification area. It would have saved me an hour fiddling around.

Thanks and great work.

#42 chris Roberts 313 days ago.

I have the same sync problem (got the HTC sync on laptop but wont sync with phone)but I am not on Vistacan we have instructions for non vista users please

#43 Simon Britton 313 days ago.

Hi Chris.
I posted this for a specific problem in Windows 7.
If you don't have this particular issue I'm afraid I'm unable to help you any further.

#44 Edree 307 days ago.

Thank you so much. I've been playing with this for over a week and your solution was perfect and am now able to sync my Hero.

#45 Danny 305 days ago.

FYI - I was having this problem also, but was further confounded when following these instructions didn't help. Come to find out my Hero shipped with v2.0.5 of HTC Sync. I was then successful after uninstalling 2.0.5 & using v2.0.4 with the instructions above.

#46 Balkia 302 days ago.

Thank u so much, I was getting crazy, works perfectly!!!!

#47 Tommy 302 days ago.

Exelent adivice it work perfect
I'm happey.

#48 Cj Record 301 days ago.

You are a saint. Thank you for this.

#49 Nehmod 262 days ago.

Getting the files is a matter of monitoring processes and stopping them, then copying and so on.

#50 J Campbell 255 days ago.

Have Windows 7 64 bit and followed your directions in order to sync my Droid Eris with Outlook on PC. All works well now except: in a sync the new contacts transfer but new calendar items do not. In either direction. Help!

#51 Noah Nadeau 254 days ago.

Simon, big thanks for your help on this one.

#52 Evan Sullivan 254 days ago.

I have tried everything on here and it won't connect. I can use it as USB mass storage and add MP3's and whatnot but when I try and use the sync it says on the phone:
Unable to find the HTCSync on your PC"
I have 7-64bit tried to update the drivers with those on this site but it says the most recent are there. Tried to remove them with USB Device view and redoing it, still nothing.

Any thoughts?

#53 Marcus 253 days ago.

@Evan
I am having that same issue. How do you check the version of sync on the handset?

#54 Marcus 253 days ago.

@Evan
I am having that same issue. How do you check the version of sync on the handset?

#55 Marcus 253 days ago.

Sorry for the double post.

#56 Evan Sullivan 253 days ago.

@Marcus
Not sure what you mean by that. The version on the handset it was it is.

You can click on the link above for the most recent version of the HTCSync which is 2.0.8 as of today.

#57 ara 249 days ago.

Thanx Simon, everything works fine. Who ever having issues with the version 2.0.8 (after following all the instruction), try to downgrade to 2.0.5 or 2.0.4 versions. 2.0.4 worked for me.

#58 JonG 249 days ago.

I just got an HTC Hero and have Windows 7 and of course have the syncing problem. I have a 32 bit version of Windows 7 running on a 64 bit machine. I have done all the above and still not working. I downloaded these drives and put them in the Programs HTC driver folder. I then changed the driver in the Add Device/Printer panel to point to this folder. Seems it defaults to a Windows System32 drivers folder.

Can anybody tell me what I might be doing wrong.

Thanks.

#59 Colin Ashdown 248 days ago.

After wrestling with the same problem as Evan and Marcus for several hours I found all your comments very helpful but was still not able to resolve the problem.

It kept on telling me that the driver was the most up to date but the phone still couldn't connect to HTCSync.

Finally I looked at the driver details for the ADB interface and found that it referred to two files. androidusb.sys in the system32\drivers folder and wdfcoinstaller01005.dll in the system32 folder.
The dll file in the zip you supplied was numbered 1007 rather than 1005. Not sure why that might be but the 1007 file also existed in system32.

I replaced both files with the ones in your zip and hey presto, we have a synchronised phone.

Many thanks to everyone for their input and especially to Simon.

Incidentally the grumpies at xdadev seem to have no idea how to fix this.

#60 Jack 247 days ago.

I had the same problem as #59 Colin, and spent about a week trying to fix it. Following Colins post, my htc hero is finally sync`ing.

Many thanks Colin.

#61 Teddy 245 days ago.

I have tried this over and over on Windows 7 64 and Vista Ultimate 64. Still does not work.

#62 Tristan Luscombe 244 days ago.

#59 has solved this for me after hours of hassle, thanks Colin, you're a star!

#63 Ken 244 days ago.

#59 is the WINNER. Thanks again Colin. Way to go!

#64 Daniel Pang 244 days ago.

I'm still having some problems with this using Windows 7 64bit.

I installed the new 64bit drivers to the ADB interface (had some problems with this at first as it said the drivers were up to date, in the end I had to uninstall the old drivers and not allow 7 to install them again and manually update using the new drivers) so the ADB now shows up as 'My HTC', however I am still unable to sync, as HTC sync still doesn't recognise the phone. Have I missed anything in particular?

#65 Daniel Pang 244 days ago.

Seems that everything is working fine now, as I made a rookie mistake of not turning the Hero off. After rebooting the Hero the sync is working.

#66 jim 244 days ago.

ok my systems dll in system32 said 1005 already and the zip had 1007, do i delete the 1005 and replace it with the 1007 , im running windows 7 ultimate 32-bit by the way.

#67 Martin 243 days ago.

I have been trying this for hours and still no luck. the HTC Sync option pops up onto the notification bar, and it begins to search but it can't find HTC Sync on the PC.

I see some comments about pointing to the right directory. Can someone explain this a bit better, not sure what is meant by this.

#68 rehan 243 days ago.

I cannot get windows to accept the drivers I\'ve downloaded from you. It keeps saying that windows has determined that the driver software for my device is up to date.

#69 Colin Ashdown 243 days ago.

@66 jim
I didn't delete the 1005 file. Just replaced the 1007 file along with the androidusb.sys

@67 Martin
The androidusb.sys file goes in Windows\System32\Drivers and the wdfcoinstaller01007.dll goes in Windows\System32
This is on Windows 7 32 bit. The file locations are probably slightly different on 64 bit

#70 Thomas 241 days ago.

@59. God sent you... Thanks! :)

#71 Melvin 241 days ago.

I could not get Windows to stop automatically updating the driver for the ADB interface even after I repeatedly deleted the incorrect driver files from my computer. I finally solved this problem by disabling my internet during the time where windows installs the driver software (windows retrieves the drivers from the internet! duh!) and thus I was able to manually update the driver using the correct driver files. Hope this helps someone out there stuck because of the same reason.
Thanks for the fix!

HTC Sync v 2.0.4
Windows 32

#72 Kristofer 240 days ago.

Seems HTC just put up a new version of HTC sync, V2.0.18. Says they fixed Windows 7 issues, im downloading it right now from:

http://www.htc.com/www/SupportViewNews.aspx?dl_id=847&news_id=471

#73 Will 240 days ago.

I downloaded the HTC sync and don't have any problems with it. Could anyone help with the "mounting" issue.

#74 AJ 239 days ago.

Mr. Britton...do I manually create the folder: C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64??? If not, how exactly do I get this folder, this seems to be where I'm having trouble.

#75 SQ 239 days ago.

I'm running Windows 7 Ultimate 64 bit. I got it working by using XP mode and got connected with the phone by using the drivers found here. I tried it a couple of times but when confirming the htc sync notification on the phone it disconnects briefly and gets released from the XP session. You will have to quickly reattach the phone through the USB menu in Virtual Machine before the phone stops searching.

I was succesful in both connecting and upgrading the ROM version using this method.

#76 Nick Court 239 days ago.

Post #59 Colin you are the MAN! After fiddeling with this for 3 days... your solution is the one that works for Win7. Guys just copy the two files discussed. Both the androidusb.sys file and the wdfcoinstaller01007.dll goes in Windows\System32... CHEERS!!!

#77 Chris 238 days ago.

I believe I've done all this correctly, but the 'update drivers' option is still grey-out no selectable. My Hero is still 'android phone'. Can anyone advise? Thanks!

#78 Gerben 231 days ago.

This is how I got my HTC Hero working on Windows 7 64-bit

1. uninstall your htc device
2. uninstall current HTC Sync
3. Install new HTC Sync 2.0.8 on C:/ not anywhere else

4. Reboot
5. On Hero: Check settings->applications->development->USB-debugging

6. Plug in HTC Hero. It will install drivers, but doesn;t sync yet. Shows only USB-connection in messagebar.

7. REBOOT HTC HERO. When it is rebooted it will show the snc option.

Hope this will work for you

#79 E 231 days ago.

Post 71 did it for me. Thanks Melvin.
Win764bit HTCsync 2.0.18

#80 T 231 days ago.

1)I still can't Sync the Hero but thanks to this Website the SDcard is now discoverable by Windows 7 (32Bit)

2)I bought the HTC Hero on 3Mobile in the UK. 3Mobile have driven their UK campaign by partnering with Skype. 3Mobile advertise the Hero with Skype. Guess what... Skype does not work on the Hero. The only solution was to install a 3rd Party App \"Nimbuzz\".

3Mobile have not amended the product description. This is clear misrepresentation. The only reason I went with 3Mobile was the Skype partnership.

Otherwise excellent piece of kit.

#81 Simon Britton 230 days ago.

In response to post #80.
Are you sure Skype does not work?
If you search the Marketplace (on your phone) for Skype there is an app called Skype Lite. I understand this to work perfectly on the Hero.
However your provider in this case 3Mobile need to permit it or not block it :)

#82 T 229 days ago.

The App on the Android Marketplace does not work with the Hero. Reading a lot of Forums It seems to have many problems. [Not Logging In/No Skype to Skype Calls]. Nimbuzz works very well.

#83 Kimberly Van Hal 227 days ago.

Oh... my... gosh! I had every problem and experience listed above. Worked out some things myself but could never have gotten my Hero to sync w/Outlook w/o all of you. So many days spent grueling over this. Can't understand why HTC wouldn't/couldn't provide the solutions I learned after finding this site.

Thank you for your knowledge and willingness to share!

#84 travis 226 days ago.

ok now i mite b an idiot but could sum1 just tell me how to do the entire process of updating my driver...bc i cant get the sync to say its connected.but mayb thats a whole different process idk.....so please help me out.this is kinda irritating! lol

#85 travis 226 days ago.

ok now this is probably easy but can sum1 explain how we put the folder that we download (for 32-bit) so that wen we change it then it will change the right way? and then what do i do if the computer says that windows automatically found the update for me when i try to update the drivers...i read that sum of u were having that problem too. please help me.thanks!

#86 Colin Ashdown 223 days ago.

@80
Skype is available with 3Mobile in the UK on the Hero. You'll find it in the Android Market. I don't know why you couldn't find it before.
One downside though is that it only works on 3G not on WiFi.

#87 ScottD 222 days ago.

Go to www.htc.com/uk to download the latest version of HTC Sync 2.0.18. Seems that they have fixed the issues with windows 7.

#88 HTCHero 219 days ago.

Thanks for your tuto!
But i prefer that : http://www.crazyws.fr/blog/tutos/synchronisation-du-htc-hero-sur-windows-7.html

#89 Toni 219 days ago.

Hello

Here is the solution without the need of the vista drivers. It worked for me and many others:

http://totogne.blogspot.com/2010/01/htc-doesnt-states-clearly-that-windows.html

HTH.

Toni

#90 Josh 161 days ago.

Talked to tech support with sprit for abit and had the problem that when usb was plugged in it was carging but did not recognize on my laptop. We did a format on the phone. When i plugged usb back in a usb notification came into my notifications. tap on it then mount the conection. works fine now. oh this was on the new Moment phone.

#91 Phil 144 days ago.

I'm finding something similar with W7 64 bit and the new HTC Desire...phone is totally not recognised by W7.

I'm guessing it's the same issue? The phone connects fine on Linux.

#92 Parsalin 85 days ago.

Just in case you keep getting "Your currently using the most up to date driver" messages, You can click the link "Let me choose..." and choose my HTC to get past it... (that was my problem)

#93 Roy 43 days ago.

#41 helped me out loads - good job some of us are tech heads, be stuff if you didn't know your way round a computer! Thanks for everyones hard work.

#94 Lanette 37 days ago.

I have been searching for these answers! awesome explanation, fixed my driver right up!!! Thank you!!

#95 Tom Ralya 21 days ago.

Could you send me the Vista 32 bit version of the ADB driver? I keep getting a time-out error-"Connection to mobile phone timed out" while it is still connected and "not sleeping".

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